Rights & Responsibilities
Patients' Rights to General Medical Services
- Patients have the right to:
- be registered with a General Practitioner
- change doctor if desired
- be offered a health check on joining the practice
- receive emergency care at any time from the practice
- receive appropriate drugs and medicines
- be referred for specialist or second opinion if they and the GP agrees
- Have the right to view their medical records, subject to the Acts and to know that those working for the NHS are under legal obligation to keep the contents confidential.
- The Practice does not discriminate on the grounds of race, gender, social class, age, religion, disability or medical condition.
Patient Responsibilities
- Please be courteous to the staff at all times - remember they are working under doctors' orders.
- Please respond in a positive way to questions asked by the reception staff.
- Please attend appointments on time or give the practice adequate notice that you wish to cancel. Someone else could use your appointment!
- Please see notice board for DNA Policy.
- An appointment is for one person only - where another member of the family needs to be seen or discussed, another appointment should be made.
- Patients should make every effort when consulting the surgery to make best use of nursing and medical time - home visits should be medically justifiable and not requested for social convenience.